Operations Assistant/Volunteer Co-ordinator

The Framework Knitters Museum is a small independent museum based in the Nottinghamshire village of Ruddington. Recently listed by The Guardian newspaper as ‘one of the best small museums in the country’, our historic site has for nearly 200 years been the home of industrious and creative families working in often harsh conditions to produce beautiful textile products. To this day, creativity and community focus remain at the core of what we do.

The postholder will support the Operations Manager in the day-to-day operations of the Museum and Parkers Yard, which involves welcoming visitors and engaging them with the history of the site and exhibitions on display, supporting the promotion and delivery of events, and maintaining operational procedures of the museum, café, shop and chapel. The role requires acting as ‘duty manager’ when Operations Manager is not present, including opening and closing the site on those occasions.

The museum is heavily reliant on its team of around 50 volunteers to deliver its day-to-day operations, as well as special events and activities. The Volunteer Coordinator aspect of the role specifically organises the recruitment, training and supervision of our volunteer workforce.

Our museum has a strong educational remit, and we often host student placements and internships which can range from teenagers undertaking the Duke of Edinburgh Award scheme to PhD level academics. An important part of the Volunteer Co-ordinator role will be to further develop and co-ordinate these activities working in co-operation with schools, colleges and universities.

Key job role duties:

• Support the Operations Manager with writing and implementing volunteer policies and procedures, including risk assessments
• Assist Operations Manager with day to day activities as required
• Act as duty manager when Operations Manager is not present
• Participate in the ‘Duty Manager’ cover roster
• Generate appropriate volunteering opportunities and role descriptions based on the needs of the organisation
• Ensure there is appropriate support and training for volunteers
• Promote volunteering through recruitment and publicity strategies and campaigns
• Interview and recruit volunteers and ensure they are appropriately matched and trained for a position
• Organise rotas and provide inductions and training
• Monitor, support and motivate volunteers in their work
• Keep up to date with legislation and policy related to volunteering and make any necessary modifications to accommodate changes
• Create and maintain a volunteer database and other administrative duties
• Book in Event requests on shared diary

 

Person specification:

• Candidates must be able to show prior experience in managing volunteers in charity or similar context (paid or unpaid)
• Excellent communication skills with a friendly, positive approach
• Confident and welcoming when dealing with museum visitors
• Strong interpersonal skills and the ability to deal with a diverse range of people.
• An empathy with volunteers/students and an understanding of their needs
• The capacity to inspire and motivate others
• The ability to deal with information in a confidential manner and respond with sensitivity
• Good organisational skills and the ability to manage a variety of tasks
• Administrative and IT skills, and an ability to maintain records and produce clear written and oral reports
• A proven self-motivator
• Experience of working across different sectors and developing links with other agencies
• Flexible, team player

Hours: Part-time 20 hours/week, includes every other weekend and bank holiday working

Salary: £10/hr

Term: Permanent contract

To apply:

Apply by email to: [email protected] including a CV and covering letter. The closing date for applications is 26^th June 2022.

The museum is committed to equal opportunities in employment and ensuring that no one is denied opportunities or discriminated against through prejudice or exclusion due to characteristics protected under the Equality Act. The successful candidate will be appointed subject to satisfactory DBS check and references